Privacy Policy
Last Updated: September 9, 2026
Stellar Security respects your privacy and takes reasonable steps to protect the personal information you provide to us.
This Privacy Policy explains how Stellar Security collects, uses, stores, and protects personal information when you visit our website, contact us, request a quote, or use our services.
By using our website or providing personal information to Stellar Security, you acknowledge the practices described in this Privacy Policy.
1. About Stellar Security
Stellar Security provides residential and commercial security camera systems, installation, and related security services in Ontario.
For the purposes of this Privacy Policy, “Stellar Security,” “we,” “us,” and “our” refer to Stellar Security.
2. Personal Information We Collect
We may collect personal information that you voluntarily provide when you interact with our website or contact our business.
Depending on how you interact with us, this information may include:
- Your name
- Phone number
- Email address
- Property address
- Billing or service information
- Information about your property or security requirements
- Details you provide when requesting a quote
- Information you provide when scheduling an installation
- Communications you send to us
- Other information you voluntarily provide
We may also collect limited technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage information.
3. How We Collect Information
We may collect information when you:
- Submit a contact or quote form
- Call or email Stellar Security
- Request information about our services
- Schedule or purchase an installation
- Communicate with our team
- Visit or use our website
- Interact with website features or online forms
We collect information only when it serves a legitimate business or service purpose.
4. How We Use Personal Information
Stellar Security may use personal information to:
- Respond to inquiries
- Provide quotes and estimates
- Schedule consultations and installations
- Provide security camera services
- Communicate about projects and appointments
- Process payments and invoices
- Provide customer support
- Maintain business records
- Improve our website and services
- Understand website traffic and usage
- Prevent fraud, misuse, or unauthorized activity
- Meet legal, accounting, or regulatory requirements
For example, when you request a security camera quote, we may use your contact information and property details to understand your requirements and prepare an appropriate recommendation.
5. Website Forms and Quote Requests
When you submit information through a Stellar Security contact or quote form, we use that information to respond to your request.
We may contact you by phone, email, or another method you provide.
You should only submit information that you are comfortable providing for the purpose of receiving our services or communicating with our business.
6. Cookies and Website Technologies
Our website may use cookies and similar technologies.
Cookies can help our website function properly, remember certain preferences, understand website usage, and improve the user experience.
We may also use analytics or similar website technologies to understand how visitors use our website.
You can adjust cookie settings through your web browser. However, disabling certain cookies may affect some website functionality.
7. Analytics and Website Performance
Stellar Security may use third-party analytics services to understand website traffic, visitor behaviour, and website performance.
These services may collect information such as:
- Pages viewed
- Approximate location
- Device type
- Browser information
- Referring website
- General interaction with the website
We use this information primarily to understand website performance and improve our services and online experience.
8. How We Share Personal Information
Stellar Security does not sell personal information as part of our normal business operations.
However, we may share personal information with trusted service providers when necessary to operate our business or provide services to you.
These providers may assist with areas such as:
- Website hosting
- Website analytics
- Customer relationship management
- Accounting and invoicing
- Payment processing
- Email communication
- Scheduling
- Installation services
- Information technology
- Business administration
We limit the information shared with service providers to what they reasonably need to perform their services.
9. Security Camera Images and Video
If Stellar Security installs a security camera system at your property, the cameras may collect video images and other information within the areas covered by the system.
The camera system may record images of individuals, vehicles, entrances, driveways, and other areas within its field of view.
The customer or property owner is responsible for using the security camera system appropriately and in accordance with applicable laws and privacy obligations.
Stellar Security can provide information about camera placement and system operation; however, customers should consider privacy when deciding where to install cameras and how to use recorded video.
For additional information about privacy and video surveillance in Ontario, review the guidance provided by the Information and Privacy Commissioner of Ontario.
10. Photos of Completed Installations
Stellar Security may take photographs of completed security camera installations for documentation, quality control, portfolio purposes, or marketing.
We take reasonable steps to avoid unnecessarily showing identifiable personal information, private documents, or individuals in photographs used publicly.
Where appropriate, we may ask for permission before using identifiable images of customers or their property for marketing purposes.
11. Third-Party Websites and Links
Our website may contain links to third-party websites, including security equipment manufacturers, technology providers, and other external resources.
These websites operate independently from Stellar Security and may have their own privacy policies.
We encourage visitors to review the privacy policies of third-party websites before providing them with personal information.
Stellar Security is not responsible for the privacy practices, content, or security of third-party websites.
12. Security of Personal Information
Stellar Security takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, use, disclosure, loss, or misuse.
However, no website, electronic communication system, or method of storing information can guarantee complete security.
For this reason, we cannot guarantee that information transmitted over the internet will always remain completely secure.
13. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, and meeting legal, accounting, or regulatory requirements.
When information no longer serves a legitimate business or legal purpose, we may securely delete or dispose of it.
14. Accessing or Correcting Your Information
You may contact Stellar Security to ask about personal information we hold about you.
You may also request corrections if you believe that personal information we maintain about you is inaccurate or incomplete.
Depending on the circumstances, we may need to verify your identity before responding to a request involving personal information.
15. Marketing Communications
If you provide your contact information to Stellar Security, we may use it to communicate with you about your inquiry, quote, installation, account, or services.
Where required by applicable law, we will obtain appropriate consent before sending commercial electronic messages.
You can request that we stop sending marketing communications at any time by contacting us or using an available unsubscribe option.
16. Children’s Privacy
Our website and services are intended for a general audience and are not specifically directed toward children.
We do not knowingly collect personal information from children for marketing purposes.
17. Changes to This Privacy Policy
Stellar Security may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services, or legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this page periodically to remain informed about how we handle personal information.
18. Contact Stellar Security
If you have questions about this Privacy Policy, want to request access to or correction of your personal information, or have a privacy-related concern, please contact Stellar Security.
Stellar Security
Ontario, Canada
Email: services@stellarsecurity.ca
Phone: (905) 977-7042
Website: Stellar Security
You can also contact Stellar Security through our website.
Privacy and Video Surveillance Resources
For additional information about privacy and video surveillance in Ontario, visit the Information and Privacy Commissioner of Ontario.
For security camera equipment information, you can also visit manufacturers such as Lorex, Hikvision, and Dahua Technology.